CUIC Templates Giving Blank Results

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URL # CUIC Cisco Reference 
User Guide for the Cisco Unified Intelligence Center Reporting Application, Release 9.1(1)

Data Sources Page

This page opens when you click the Data Sources drawer. After a new installation, this page shows the following Data Sources:

  •  Unified Intelligence Center data source
    •  A Data Source for the Unified Intelligence Center database is added by the installer. This database holds tables for objects such as reports, dashboards, value lists, and users that are added and maintained on that member node. The Unified Intelligence Center data source for each member is replicated across the cluster.
    •  You can edit the description for the Unified Intelligence Center data source, but do not change other fields. The Unified Intelligence Center data source for each node is configured by default to point to that member.
  •  UCCE Historical data source
    •  This data source is added by default to support the Unified ICM/CC stock historical reports and UCCE User Integration.
    •  Complete the Database Host, Database Name, and the Database User ID and Password fields for this data source and ensure that it is online before Unified CCE User Synchronization can occur.
  •  UCCE Realtime data source
    •  This data source is added by default to support the Unified ICM/CC stock real time reports.
    •  Complete the Database Host, Database Name, and the Database User ID and Password fields for this data source.

Depending on your environment, the UCCE Historical and UCCE Realtime data sources can point to the same machine.


Note

If you attempt to import CVP Call Back Reports on the standard data source (cvp_data), the import fails with the following message:

“Import could not be completed: Query validation failed against the selected data source.”

To correct this issue, create a separate data source to point to the callback database instead of the cvp_data database.

For more information about configuring a CVP data source, refer to Create a Data Source for Unified CVP Report Data section in CVP Reporting Guide.

You have the option to execute a CLI command such that each node points to a unique IP Address for the UCCE Historical or Realtime data source. The command is set cuic-properties host-to-ip. The CLI is documented in the Administration Console User Guide for Cisco Unified Intelligence Center.

Figure 1. Data Sources

If you plan to import reports that will pull data from databases other than the aw_hds, add data sources for those databases.

Click the radio button at the left of each row to select and edit that data source.

Table 1 Rows on Data Sources Page
Field Description
Name The name of the data source.
Connected Node Shows the status of the connected data source. The green check mark indicates connectivity. The red x indicates no connectivity. Primary indicates primary data source. Secondary indicates secondary data source.
Standby Node Shows the status of the standby data source. The green checkmark indicates connectivity. The red x indicates no connectivity. Primary indicates primary data source. Secondary indicates secondary data source.
Type The database type (MS SQL Server or Informix).
Database Host DNS name or IP address of the database server.

Note    The database name must be the AWDB name and not the HDS name. The system uses the views from the AW database to get information from the HDS database.
Database Name The name of the database.
Charset The character set used by the data source.

Actions from this page depend on your permissions and include:

  •  Create—opens the Data Source Create/Edit page with blank fields for defining a new data source. (Available only for the System Configuration Administrator user.)
  •  Edit—enabled when a row is selected, opens the Data Source Create/Edit page where you can review or modify fields. (Disabled for most users.)
  •  Delete—enabled when a row is selected, prompts for a confirmation and then deletes the data source. (Available only for System Configuration Administrator users with WRITE permissions on the data source.)
  •  Refresh—updates the data source page to reflect any changes.
  • Switch Node— prompts to switch over to the alternate database host. This button is enabled if the selected data source has a secondary database host configured to it, and the user has edit permissions to the data source.
  •  Help—opens online help.
  •  X—closes the page.

Automatic Switch Over

If the connection to the database fails while running a report, Unified Intelligence Center attempts to switch to a standby node if one is available. A switch over is attempted if any of the following conditions occur:

  1. Connection Failure (SQL States = 08000, 08002, 08003, 08006, 08S01, 08007, 01002)
  2. SQL-client unable to establish SQL-connection (SQL State = 08001)
  3. SQL-server rejected establishment of SQL-connection (SQL State = 08004) If any of these condition occur while running a report, Unified Intelligence Center checks whether the corresponding datasource has a standby node configured. An automatic switch takes place, if a standby node is configured and is reachable. The report execution will be uninterrupted and it will run against the newly connected datasource node.

Data Source Rules

A database must be set up with an SQL user account with a password and read-only permission for the database and minimum OS user privileges (for Informix).The database server must be set to allow SQL authentication and to enable TCP/IP protocol and remote network connection.The database port must not be blocked by firewalls, routers, or any other security software (such as Cisco Security Agent).The following are not supported:

  • Windows integrated authentication connection to MS SQL Server.
  • A data source that points to more than one database.

Create a Data Source

Unified Intelligence Center allows you to configure primary and secondary data sources from data source page.

Procedure

Step 1 Select Data Sources drawer > Data Sources page > Create to open the Data Sources create page.
Step 2 Complete fields in the Primary tab as follows to configure the primary data source:

Field Fields available in Value
Name All data sources Enter the name of the data source.When users create Report Definitions and Value Lists, they see only the name of the data sources. Give a meaningful name to a new Data Source.
Description All data sources Enter a description for this data source.
Type All data sources Select a value from the list. Options are Informix and MS SQL Server.Select a value from the list. Options are Informix and MS SQL Server.
Database Host Microsoft SQL Server and Informix data sources In a single-node deployment, enter the DNS name or IP address of the primary database server.In a multi-node cluster, use the DNS name. Do not use the IP address.
Port Microsoft SQL Server and Informix data sources Enter the port for the databaseFor SQL Server, leave this field blank to use the default port (1433).
Database Name Microsoft SQL Server and Informix data sources Enter the database name.
Instance Microsoft SQL Server and Informix data sources Required for Informix. Specify the server instance name of the Informix database you are connecting to. The environment INFORMIXSERVER on the Informix database server should contain the instance information.
Timezone Microsoft SQL Server and Informix data sources Select the correct time zone for the data stored in the database.
Database User ID Microsoft SQL Server and Informix data sources Enter the ID for the user who is authorized to access the database.
Password and Confirm Password All data sources Enter and confirm the password for the database user.
Charset Microsoft SQL Server and Informix data sources The character set used by the database.The default character set is ISO-8859-1 (Latin 1).If your database uses Non-Latin-1 encoding, select the appropriate character set for your locale from the drop-down menu.If the character set is not correct, the data source may fail to connect to the database or reports may not be readable.This must be UTF-8 for the Unified CVP Informix database.
Permissions All data sources View or edit the permissions for this data source for My Group.

Note    My Group refers to the data source owner’s default group. If this default group is All Users group, the option to set permissions for non-administrative users is disabled. Only administrative users can set permissions for the All Users group.
Step 3 Complete the fields on the Secondary tab as follows to configure the secondary data source.

Field Value
Failover Enabled Select the Failover Enabled check box to enable secondary data source.
Database Host In a single-node deployment, enter the DNS name or IP address of the secondary database server.In a multi-node cluster, use the DNS name. Do not use the IP address.
Port Enter the port for the databaseFor SQL Server, leave this field blank to use the default port (1433).
Database Name Enter the database name.
Instance Required for Informix. Specify the server instance name of the Informix database you are connecting to. The environment INFORMIXSERVER on the Informix database server should contain the instance information.
Timezone Select the correct time zone for the data stored in the database.
Database User ID Enter the ID for the user who is authorized to access the database.
Password and Confirm Password Enter and confirm the password for the database user.
Charset The character set used by the database.The default character set is ISO-8859-1 (Latin 1).If your database uses Non-Latin-1 encoding, select the appropriate character set for your locale from the drop-down menu.If the character set is not correct, the data source may fail to connect to the database or reports may not be readable.This must be UTF-8 for the Unified CVP Informix database.
Default Permissions View or edit the permissions for this data source for My Group.

Note    My Group refers to the data source owner’s default group. If this default group is All Users group, the option to set permissions for non-administrative users is disabled. Only administrative users can set permissions for the All Users group.
Step 4 Test the database connection before you save the data source.

Actions from this page:

  •  Save—Saves your new entry or changes to the fields.
  •  Cancel—Cancels your changes and closes the page.
  •  Test Connection—Tests that the Data Source is online. If the status is Offline, review the error message to determine the cause and edit the data source accordingly. Repeat the steps until the data source is Online.
  •  If the data source is offline or there is a connection issue, an error message button labeled Show Error Details becomes available on the Data Sources page. Click this button to see the error message provided from the database.
  •  Help—opens online help.
  •  X on the tab heading—closes the page.