Agentic AI: 6 promising use cases for business

With AI agents popping up in so many situations and platforms, organizations interested in the technology may find it difficult to know where to start. A handful of use cases have so far risen to the top, according to AI experts.

Agentic AI will integrate smoothly with ERP, CRM, and business intelligence systems to automate workflows, manage data analysis, and generate valuable reports, says Rodrigo Madanes, global innovation AI officer at EY, a consulting and tax services provider. AI agents, unlike some past automation technologies, can make decisions in real-time, making process automation a primary use case.

“AI agents can automate repetitive tasks that previously required human intervention, such as customer service, supply chain management, and IT operations,” Madanes says. “What sets the technology apart is its ability to adapt to changing conditions and handle unexpected inputs without manual oversight.”