Salesforce adds skills to its AI agents and agentic platform to serve more enterprise use cases

“Once users describe the kind of agent they want to build inside Agent Builder, the tool automatically generates relevant topics and instructions to help build the agent,” Silvio Savarese, chief scientist at Salesforce, told CIO.com.

Agent Builder can also pull from the library of skills and actions already available to that enterprise to make the development activity faster, Savarese added.

However, the ability to develop an agent using natural language is not unique to Salesforce; rivals such as AWS, Google, Microsoft, and IBM offer the same capability in AWS Bedrock via Bedrock Agents, in Google Generative AI Studio via Vertex AI Agent Builder, in Microsoft Copilot Studio, and in IBM watsonx respectively.