NetSuite adds new AI capabilities to improve enterprise workflows

The updates also include a text enhancer for custom fields that are expected to help enterprises improve the speed and accuracy of data entry with the help of generative AI, Evan Goldberg, founder and executive vice president of NetSuite, said in a statement.

The text enhancer uses customer enterprise data to populate custom fields, Goldberg explained, adding that enterprises can use the earlier added Prompt Studio to configure AI-generated text suggestions in the right format, tone, and creativity level for any custom text field in NetSuite in order to improve AI-assisted workflows.

In order to help its customer enterprises with issue resolution, the company has added NetSuite Expert for SuiteAnswers, which is expected to tackle issues with the help of an AI agent that delivers tailored NetSuite guidance based on a catalog of support resources.