Honeywell transforms with gen AI

In all, the company now has more than 16 gen AI use cases in production, available to all its 95,000 employees. An AI copilot from Moveworks has also helped Honeywell automate IT help desk requests, reducing the number of tickets humans have to address by 80%. Another virtual assistant, Red, leverages Honeywell’s archive of 350,000 pages of product manuals and more than 50,000 internal articles to answer questions.

Jordan, who came aboard five years ago, explains that Honeywell has been on a massive, years-long transformational journey, from its infrastructure and network, to everything above it. So her role encompasses applications, infrastructure, and all data except for go-to market, which is on the engineering side and is looked after by her colleague Suresh Venkatarayalu, SVP and chief technology and innovation officer. The major thrust of the early part of Jordan’s tenure was getting Honeywell’s house in order in regard to data.

“We had 4,500 applications when I joined and now, we’re down to a little over 1,000,” she says. “We took all those fragment applications and moved them into the strategic platform. We bet hard on the enterprise data warehouse.”