The IT Review That Saved Lives: How Lumus Imaging CIO Got It Right

When you’re one of the largest healthcare providers in Australia, infrastructure isn’t just a cost centre—it’s a clinical enabler. For Lumus Imaging the stakes were high: an aging, inflexible IT infrastructure was slowing diagnostic workflows and threatening to limit the provider’s ability to keep up with fast-evolving AI-driven technologies.

“Lumus Imaging is a significant provider of diagnostic imaging services in Australia”, said Alex Larson, Group CIO of Lumus Imaging. “Our job is to diagnose and help patients, and get them on the right treatment plans”

That’s no small responsibility when you’re conducting over three million examinations each year, from X-rays, CT scans, MRIs and more, across a network of 150 imaging centres. When imaging is delayed so is diagnosis, whether it’s a GP waiting on results to reassure a patient, or an oncologist needing a scan to start urgent cancer treatment.

But rather than rushing into a standard hardware refresh, Lumus Imaging led a bold strategic pivot—engaging VECTEC’s technology advisory practice to reshape the organisation’s long-term technology direction.

The result: a smarter, scalable infrastructure strategy that delivered 10x faster AI-powered diagnostics, seamless patient data access, and up to $10 million in cost savings. Most importantly, the work has directly improved healthcare outcomes for millions of Australians.

Strategy First, Hardware Second

Initially, Lumus Imaging had planned a refreshed version of their existing hyper-converged infrastructure. But with the growing volume of high-resolution medical imaging, rapid data growth, and rising demands for real-time AI processing, Larson recognised the opportunity—and the responsibility—to think bigger.

“We were hamstrung before we started this digital transformation,” said Alex Larson, Group CIO of Lumus Imaging. “Our old hyper-converged infrastructure was failing. Now, with the right technology in place, we’ve sped up AI-powered diagnostics by a factor of 10 and improved care delivery across our entire network.”

Larson’s decision to bring in VECTEC as a strategic advisor rather than simply greenlighting a technology upgrade was a turning point. It shifted the focus from short-term fixes to long-term transformation.

A Decisive Pivot That Delivered Clinical and Commercial Wins

VECTEC’s advisory team worked closely with Larson to diagnose infrastructure limitations, evaluate future workloads, and map opportunities for growth. Rather than defaulting to a single vendor-led solution, the team analysed and benchmarked multiple architectures to Lumus Imaging business and technical requirements before proposing a technology strategy and roadmap including a tiered, scalable storage model backed by NetApp hardware, aligned to the business’s future.

“It was absolutely incredible,” said Larson. “By using NetApp storage, we actually saved between $5 and $10 million dollars simply by not having to pay for unnecessary infrastructure.”

Key outcomes from the transformation include:

• Faster diagnosis and treatment: AI models can now process high resolution diagnostic data 10x faster, improving clinical decision-making and treatment
• Real-time access to patient information: No more delays in retrieving critical data.
• Infrastructure built to grow: Lumus Imaging systems are now prepared for increasing data loads, AI initiatives, and national-scale service delivery.

More Than Cost Savings and AI Enablement —A Shift in Patient Care for Millions.

With infrastructure now aligned to clinical priorities, the impact on patient outcomes has been immediate.

“With this technology, doctors and clinicians can diagnose a much wider range of conditions with greater accuracy and speed,” said Larson. “All of a sudden, quality of life is going up because our treatment of patients is improving. We see this as a huge differentiator for the organisation.”

Leadership in Action: Lessons for CIOs

Larson’s leadership shows what happens when CIOs and CTOs lead from the front—not just overseeing technology operations, but shaping how infrastructure decisions support broader organisational outcomes.

“The use of data at Lumus Imaging ultimately improves the lives and saves the lives of our patients” he said.

Lumus Imaging’s story is a reminder that true transformation doesn’t start with hardware—it starts with bold thinking and the willingness to challenge assumptions. VECTEC’s consulting-led approach helped the organisation avoid vendor lock-in and unnecessary complexity while delivering measurable outcomes that matter.

“At VECTEC, we believe any technology strategy should start with the organisation’s goals—not the tech stack,” said Craig Taylor, CTO of VECTEC.

“What made this project successful was that it wasn’t just about systems—it was about two teams working together to improve patient care through the right technology choices. Ultimately, settling on a solution that addressed the technical challenges of the existing infrastructure and meeting the future goals of the business through unmatched scalability and speed of data access.

As healthcare continues to digitise and AI becomes central to clinical workflows, Healius’s transformation offers a model for other CIOs and CTOs looking to build a smarter, more resilient digital foundation—and the kind of leadership that drives real change.

For technology leaders under pressure to scale, control costs, and keep pace with AI, reassessing your infrastructure strategy could be the smartest move you make.

VECTEC’s award-winning Pit-Check assessment and strategy solutions can help you uncover hidden savings, performance gains, and a clearer path to scale, helping you deliver real business value with minimal disruption.

Curious about what a second opinion might reveal? Get in touch with VECTEC and let’s take a look together.

ABOUT VECTEC

Trusted by world-leading enterprises to enable their next breakthrough across critical sectors like healthcare, finance, logistics and manufacturing, VECTEC is an Australian boutique integrator and managed service provider with a deep multi-technology expertise. 

Our backbone of end-to-end service across network, data centre and cybersecurity and mission to minimise complexity and maximise outcomes for clients has led to VECTEC becoming the Most Awarded Technology Integrator in Australia & New Zealand.