Cyber Resiliency and End-user Performance

Improved cyber-resilency capabilties help to reduce risk. But does an organization’s level of cyber-resiliency maturity also help foster innovation and deliver greater business success? To answer this question, ESG surveyed 750 IT decision makers and then segmented the respondents into cyber-resiliency stages.

In comparing technology and business performance both quantitatively and qualitatively across these cohorts, the research validated that greater cyber resiliency correlates to improved IT service uptime, faster incident discovery and response, improved IT service uptime, higher end-user satisfaction, more agile organizational innovation, and a more positive business outlook.

The research also provides an empirical roadmap for organizations to follow to improve their own capabilities and results. This research summary paper focuses on the practices organizations should consider for their end-user device environment to improve their cyber-resiliency maturity.