HP’s circular approach to IT management case study

How HP achieved it

The company reinforced its model of refurbishing existing PCs to meet employee device demand, while repurposing or recycling those that no longer met performance parameters. IT used several of HP’s own services to make that transition by:  

• Gathering data from HP Proactive Insights to gauge device health and performance in order to proactively address issues before they cause interruptions  
• Using HP Device as a Service (DaaS) with Advanced Exchange and Repair to repair viable devices to extend the PC lifecycle  
• Leveraging Device Recovery Services to refurbish existing devices and recycle or donate the remaining devices

Starting from a sustainable foundation

HP IT began working towards these ambitious goals by ordering devices through HP DaaS to ensure many devices and components were made with recycled materials. HP only engages with partners and suppliers who share their environmental and sustainability priorities, and even rates them via Supplier Sustainability Scorecards.

Redefining traditional lifecycles

Instead of basing replacement solely on the number of years in service, IT began using telemetry to evaluate performance and extend the life of employee devices. With HP Proactive Insights, IT can preemptively look at CPU, memory utilisation, and battery life to see when a device is having performance problems – enabling proactive fleet management targeted at real productivity issues.

Giving old devices new value

When a device’s condition warrants that it must be returned, HP Services now determines if it can be reconditioned and redeployed into the HP fleet. Devices that still have useful life but no longer meet company performance standards are donated for reuse to organisations such as schools with technology needs. PCs that are at absolute end of life are responsibly recycled, recovering as much precious material as possible and reducing negative impacts on ecosystems and communities.

Key accomplishments

HP IT engaged HP Device Recovery Services to give new life to HP-owned, employee-used devices:

• Repair or refurbish 11,000+ devices, preventing them from being discarded while supporting employee demand
• Support the technology needs of nearly 6,400 children by donating PCs via the HOPE Recycling Futures program

Bringing people and planet benefits

Beyond its own internal efforts, HP’s focus on sustainability continues to grow, encompassing customers and communities by:

• Planting a tree for every page printed to set a new industry standard
• Eliminating 75% of single-use plastic packaging by 2025
• Creating better device experiences with refurbishment plans for new covers, batteries, software, boxes, and more
• Lowering the overall cost per device
• Ensuring fewer devices go to landfills, with an option to extend PC device useful life via refurbishment services for up to two years

Click here to read the full case study. And find out more about HP’s Sustainability Impact Report here.

To learn more about HP Sustainable Impact, click here

HP has several exciting events coming up this year – click on each to learn more. 

1. The CIO Digital Enterprise Forum in May presents ideas from UK CIOs and IT leaders planning the next stage of their cloud journey.
2. The Official CIO Summit UK presents the best opportunity to hear how your peers are tacking the biggest challenges in the UK IT industry. (This event takes place in September).
3. The CSO Security Summit, scheduled for November, is the best place to hear what novel approaches and innovative technologies your security peers are taking to enhance and futureproof their security strategies.