Walgreens partners with TCS and Microsoft to builds an intelligent data platform for actionable insights

Walgreens processes hundreds of millions of prescription dispenses each year across nearly 9,000 stores, and each of those transactions creates hundreds of associated data points. In order to future-proof its infrastructure with a cloud-first approach and modern AI capabilities, Walgreens worked with Tata Consultancy Services (TCS) and Microsoft to build a data platform that uses Microsoft Cloud to collect meaningful data points at scale and turn them into actionable insights.

Using Microsoft Azure Databricks, Azure Synapse Analytics, and other Azure resources, the company created an intelligent data platform that can quickly process data from prescription dispenses and create valuable insights within minutes. This immediate access to rich transactional data and insights, whether generated 10 seconds ago or 10 years ago, changes the way pharmacists and other decision-makers use data and conduct business across Walgreens.

“The platform we’ve built with Azure resources is helping us empower our pharmacists and technicians,” says Luigi Guadagno, Vice President of Pharmacy and HealthCare Platform Technology at Walgreens. “It offers them the tools they need to effectively engage with patients, and creates major benefits for our customer experiences.”

Ultimately, Walgreens now can better equip its pharmacists to serve patients more effectively.

Read the full customer story to learn more about Walgreens’ digital transformation journey on Microsoft Cloud.