UK government’s Pensions Dashboards Programme delayed

Falling short

The PDP is designed to be a data platform rather than a single portal. That means the dashboard can be offered by pension providers connecting to the MaPS infrastructure or, non-commercially, by the Department of Work and Pensions (DWP) itself.

According to the NAO, MaPS has lacked a range of management and technical skills to deliver the project on time, something the DWP was said to be aware of from the start. This made delays inevitable.

“Once completed, the PDP could benefit millions of people by providing a secure, comprehensive and online point of access for information about their pensions,” commented NAO head, Gareth Davies. “However, delivery delays due to shortfalls in digital capacity and capability have pushed back the final deadline for pension providers and schemes to connect to the PDP by a year, with no date currently set for citizens to benefit.”