Salesforce updates Sales and Service Cloud with new capabilities

Finally, it is adding an analytics tool, Field Service Intelligence, that provides out-of-the-box dashboards to maintain asset-related KPIs. “Plus, since Data Cloud works with any third-party system, companies can make decisions based on a comprehensive and accurate representation of the business,” the company said.

Vector database in Data Cloud becomes generally available

To underpin enterprises’ own AI copilots, Salesforce is finally making generally available the vector database inside Data Cloud that it showcased in December, allowing them to combine structured and unstructured data from multiple locations in a way that AI models can use.

“Integrated into the Einstein 1 Platform, Data Cloud’s vector database ingests, stores, unifies, indexes, and allows semantic queries of unstructured data to take advantage of knowledge across all applications,” the company said in a statement.This enables the company’s copilots to deliver more accurate responses, it added. Potential applications include using the Einstein Copilot to respond to sales calls faster in a personalized manner, and uncovering new sales, service opportunities.