ServiceNow: Latest news and insights

IDC Market Note: Service must prove itself in ALM push

May 31, 2024: ServiceNow’s recent entry into the asset lifecycle management (ALM) market is part of an ambitious growth strategy that pits it against entrenched competitors, notes IDC’s Brian O’Rourke. Here, the company’s genAI push could be an significant asset, but “whether that is enough to ensure success in a competitive market … remains to be seen.”

IDC Link: ServiceNow 1Q24 results announce ‘AI platform’ era

May 6, 2024: ServiceNow’s 1Q24 earnings call introduced the term “AI platform” as a positioning statement, notes IDCs Stephen Elliot, who sees compelling possibilities for the company and customers alike. “Early indications and discussions from Now Assist customers highlight positive cost savings and staff productivity,” he writes.

Generative AI takes center stage in latest ServiceNow release

March 20, 2024: ServiceNow’s latest platform release, dubbed Washington DC, moves the cloud-based IT management and operations software company sharply in the direction of generative AI, with new features designed to help companies working with that technology.