AI avatars in the workplace: A tricky equation CIOs must prepare for

“Enterprises should encourage AI to handle those repetitive, data-intensive tasks, freeing human employees to focus on strategic and creative endeavors. However, crucial decisions that require emotional intelligence, ethical judgment, and nuanced understanding must remain in human hands,” said Lars Nyman, CMO of CUDOCompute.com. “Colleagues often value the nuanced, empathetic touch that only a real person can provide. If and when the AI novelty wears off, we might find ourselves yearning for genuine conversations rather than the saccharine and over-caffeinated outputs from an AI.”

Nyman said that he was particularly concerned with any suggestion that the avatars might fool people into thinking they are human. 

“It needs to be abundantly clear when and why these collaborative avatars are at play. Not just with regards to risks at hand, but from a sheer user experience point of view. Real people tend to actually feel unimpressed or even frustrated when they discover they are interacting with AI instead of a human. AI should complement human efforts, not deceptively impersonate humans or replace active decision-making or human interactions,” Nyman said.