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Operational efficiency is not transformation
To effectively play the orchestra, there needs to be a centralized transformation function that defines “the music” that the various initiatives follow in conducting the activities in the missing middle. It should define the overarching guardrails for experience, business, and technical architecture for all of the initiatives in the portfolio. It should also have methods for maintaining ongoing dialogue with initiative teams so they can verify alignment with the guardrails and have visibility into execution…
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