Author: Admin

Digital transformation, AI, data mining and the cloud drive efficiencies and improve customer engagement. An estimated 46% of customer interactions are already automated, with the trend toward automation having further accelerated during the pandemic.  However, as chatbots pick off the simpler queries, contact centre staff are taking the strain having to deal with more complex customer enquiries. This can take a toll on advisors’ mental and emotional wellbeing.  Agent attrition is 15% (average) across UK…

An ex-Canadian government employee pleaded guilty in Florida court earlier this week to charges of involvement with the NetWalker ransomware group. Sebastien Vachon-Desjardins, 34, was accused of conspiracy to commit computer fraud and wire fraud, as well as intentional damage to a protected computer and transmitting a demand concerning damaging a protected computer. Vachon-Desjardins was extradited in March, following the launch of a US global action against the NetWalker cyber-criminal gang in January. “Between May 2020 and January 2021, the…

CVE-2022-28219: Proof-of-Concept Published for Unauthenticated RCE in Zoho ManageEngine ADAudit Plus New information and technical details, including a proof-of-concept have been published for a remote code execution flaw in Zoho ManageEngine ADAudit Plus that was patched last month. Background On June 29, researchers at Horizon3.ai published a blog post about a recently disclosed vulnerability in Zoho ManageEngine ADAudit Plus, a compliance tool that monitors Active Directory (AD). Product Vulnerability Description CVSSv3 Score VPR* Zoho ManageEngine…

Data sovereignty. A simple notion, right? Not so fast. What may appear to be a relatively straightforward concept has instead become an extremely complicated situation due to the numerous regulations defined, countless re-purposed terms used, and the variety of technology capabilities offered. This reality has an impact downstream in the form of significant considerations and ramifications for public and private organizations alike. To begin to simplify this complexity, let’s start with the definition of the…

Blockchain analytics company Elliptic suggested North Korea’s Lazarus Group may be behind last week’s $100m theft from cryptocurrency firm Harmony. In an advisory released on Wednesday, the security experts confirmed Harmony’s initial claims that the funds had been stolen through Horizon Bridge, a platform enabling the transfer of cryptocurrency across blockchains. “The stolen crypto-assets included Ether (ETH), Tether (USDT), Wrapped Bitcoin (WBTC) and BNB,” reads the document. “The thief immediately used Uniswap – a decentralized exchange (DEX)…

Kaspersky explores the ways hackers are able to confuse users through seemingly legitimate email templates. Image: GrafVishenka, Getty Images/iStockPhotos While proper cybersecurity training is imperative to keeping organizations safe, users can still be confused when it comes to different types of attempted phishing attacks, leading to potential data breaches. Kaspersky found as part of its Security Awareness Platform and phishing simulator data the emails that users find the most difficult to understand when it comes…

The infamous ransomware-as-a-service group is offering money to researchers and hackers willing to share personal data for exploitation. Image: Piscine26/Adobe Stock In a new twist on the ransomware game, the LockBit cybercrime group has launched a bug bounty program promising money to people willing to share sensitive data that can be exploited in ransomware attacks. A recent tweet posted by the vx-underground account, which publishes malware samples, says that through the new bounty program, LockBit…