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How Cisco Partners Are Scaling Customer Success
I recently read J. B. Woods new book, Digital Hesitation, which explores the challenges B2B tech companies have faced in reaching digital’s full potential to make the customer experience easier and more enjoyable. Considering the many ways Cisco is working to bring partners along in our own transformation, the book got me thinking about partner maturity levels around digital and Customer Success. To get some perspective on where we are, I recently sat down with…
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