Author: Admin

Online consumers can do everything right and still become cyber victims. Learn about synthetic identity fraud and why “buyer beware” is not enough. Image: Shutterstock/PabloLagart Digital criminals are creating new and effective ways to con businesses and financial institutions by using synthetic identity fraud. They are having enough success that those in the know at McKinsey and Company are more than a little concerned: “By our estimates, synthetic identity fraud is the fastest-growing type of…

By: James Robertson, Office of the CTO, at Aruba, a Hewlett Packard Enterprise Company When it comes to the modern business, “Virtualize Everything” and the shift to the cloud has become the default strategy. Ultimately, the journey to cloud has been brought on by the need to control costs, reduce footprints, and simplify technology stacks in order to create the agility and flexibility to move towards consumption-based cost models and away from fixed assets. The pandemic has…

In part 2 of this 3-part series we are visited by the Ghost of Contact Centers, Present. Tackling elevated customer frustration levels while lowering the overall temperature during the call process is vital, especially during the holidays. No matter how much automation your organization invests in, the majority of calls must still be processed by subject matter experts. This means callers wait in ever-expanding queues, which can test the patience of even the most forgiving customer….

Meta has exposed and acted against entities that have been spying on people and organizations around the globe. Find out how the threat actors operate and learn what you can do to protect yourself. scyther5, Getty Images/iStockphoto In the shady waters of the internet are swimming several threat actors specialized in running surveillance services. While the most advanced ones are state-sponsored, others are private companies selling offensive services. Behind claims that they are doing only…