Author: Admin

The 3rd Annual Data Science Awards were extremely competitive, representing hundreds of employees’ innovations across 5 categories: Product or Service Innovation,  Customer or Workforce Experience, Cost Reduction, Top Line Revenue Growth, and Benefitting Humanity. And the winners are… Product or Service Innovation For their work on telemetry-enabled hardware failure predictions, we congratulate James Turman, Shi-Jie Wen, Ranjani Ram, Dmitry Goloubew, Amir Mallick, and Ajoy Das! Customer or Workforce Experience For their work on predictive analysis…

Anyone who still needed convincing that port modernization is vital got it during the COVID-19 pandemic. One image in particular stays with me. On November 19, 2021, more than 100 ships were waiting to dock at the Ports of Los Angeles and Long Beach. Some had been idling for two months, disrupting global supply chains and dirtying the air. Now is a great time to modernize. In the U.S., for example, port authorities and terminal…

Leaders and organizations embarking on any digital initiative need to ensure that experience monitoring is a cornerstone of their strategy. A leading Financial Services company headquartered in Asia found this to be true.  With about 30,000 staff and operations spread across several countries in multiple continents, moving to remote work posed new and unexpected network and infrastructure visibility issues for them. With no visibility into the employees’ home networks, the hundreds of ISPs used to…

The past months have shown an acceleration in managed services to support the shift from customers’ demand for IT services. Of the 302 channel partners surveyed by Canalys last month, 32 percent of respondents reported that managed services would represent more than 30% of their revenue in 2022. But developing and selling one or multiple managed services come with challenges, especially as budget may hold you back. Here are three critical inflection points when flexible…