Unleashing the power of AI elevates a telecom leader’s service delivery

Unleashing the power of AI elevates a telecom leader’s service delivery

A global telecom provider recognized that its traditional approach to delivering service and support to its employees was becoming a bottleneck. With a large workforce generating a high volume of IT, HR, and finance-related support requests and inquiries, the company faced increasing operational pressure and strain. To improve response times and reduce manual support efforts, the company adopted BMC HelixGPT. The agentic artificial intelligence (AI) platform multiplies productivity, elevates service team efficiency, and improves the…

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My favorite songs never sounded better with Sennheiser's new flagship earbuds – and they're $100 off

My favorite songs never sounded better with Sennheiser's new flagship earbuds – and they're 0 off

Sabrina Ortiz/ZDNET ZDNET’s key takeaways Sennheiser’s latest flagship earbuds, the Momentum True Wireless 4 are now available to purchase for $299.95.   The Momentum True Wireless 4 earbuds offer exceptional sound quality packed into small and portable buds. The ANC is weak, and there are better alternatives on the market at this price point.  The Sennheiser Momentum True Wireless 4 is currently on sale for $200 — that’s $100 off the original price — on Walmart’s…

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Windows Shortcut Flaw Exploited by 11 State-Sponsored Groups

Windows Shortcut Flaw Exploited by 11 State-Sponsored Groups

A newly discovered cyber vulnerability, ZDI-CAN-25373, has been actively exploited by 11 state-sponsored threat groups from North Korea, Iran, Russia and China since 2017. According to the Trend Zero Day Initiative (ZDI) threat hunting team, the vulnerability – which affects Windows Shell Link (.lnk) files – has been leveraged primarily for cyber-espionage and data theft. The new research, published on Tuesday, uncovered nearly 1000 samples of malicious .lnk files exploiting ZDI-CAN-25373. However, Trend Micro believes the…

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Stealthy Apache Tomcat Critical Exploit Bypasses Security Filters

Stealthy Apache Tomcat Critical Exploit Bypasses Security Filters

Image: cynoclub/Envato Elements Apache Tomcat is under attack as cybercriminals actively exploit a recently disclosed vulnerability, enabling remote code execution (RCE). With simple HTTP requests, attackers can trigger the deserialisation of malicious data and gain control over affected systems. The vulnerability, CVE-2025-24813, was disclosed by Apache on March 10, with the first proof of concept being released on GitHub about 30 hours later, posted by user iSee857. Soon after, security firm Wallarm later saw that…

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My favorite songs never sounded better with Sennheiser's new flagship earbuds – and they're $100 off

My favorite songs never sounded better with Sennheiser's new flagship earbuds – and they're 0 off

Sabrina Ortiz/ZDNET ZDNET’s key takeaways Sennheiser’s latest flagship earbuds, the Momentum True Wireless 4 are now available to purchase for $299.95.   The Momentum True Wireless 4 earbuds offer exceptional sound quality packed into small and portable buds. The ANC is weak, and there are better alternatives on the market at this price point.  The Sennheiser Momentum True Wireless 4 is currently on sale for $200 thanks to Amazon’s Big Spring Sale event, which is $100…

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Nvidia’s silicon photonics switches bring better power efficiency to AI data centers

Nvidia’s silicon photonics switches bring better power efficiency to AI data centers

Nvidia typically uses partnerships where appropriate, and the new switch design was done in collaboration with multiple vendors across different aspects, including creating the lasers, packaging, and other elements as part of the silicon photonics. Hundreds of patents were also included. Nvidia will licensing the innovations created to its partners and customers with the goal of scaling this model. Nvidia’s partner ecosystem includes TSMC, which provides advanced chip fabrication and 3D chip stacking to integrate…

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AI tools are increasingly driving traffic to retail sites, Adobe Analytics finds

AI tools are increasingly driving traffic to retail sites, Adobe Analytics finds

Kwangmoozaa/Getty Images When you think of AI chatbots on retailer sites, you may think of the annoying pop-up that typically interrupts your shopping experience. However, people are now turning to generative AI chatbots to help inform buying decisions, which, in turn, is bringing more traffic from those AI tools to retailers, according to new Adobe Analytics data. Also: 10 key reasons AI went mainstream overnight – and what happens next On Monday, Adobe shared new research…

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Enhancing Day 2 Operations with Cisco Compute and Red Hat Ansible Automation

Enhancing Day 2 Operations with Cisco Compute and Red Hat Ansible Automation

Cisco Live Amsterdam concluded with significant announcements from Cisco, focusing on AI, Application Modernization, and Security. Whether you joined us in person or virtually, I hope you found the event insightful. As part of the Cisco Live program, I had the pleasure of unveiling new integrated solutions developed in collaboration with Red Hat, leveraging their OpenShift Virtualization and Ansible Automation Platform. The partnership between Cisco and Red Hat has been longstanding. Last year we announced…

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The cheapest earbuds Apple sells just got cheaper with this Woot deal

The cheapest earbuds Apple sells just got cheaper with this Woot deal

ZDNET’s key takeaways The Beats Solo Buds are budget earbuds at $80 (and currently on sale for $35 less) Their compact size, fun colors, and 18-hour battery life make them earbuds appealing to Beats devotees Other earbuds offer features these earbuds lack — like active noise cancellation and Bluetooth multipoint — for less money. Woot, an Amazon-owned brand, is taking $35 off the refurbished Beats Solo Buds cutting the price of the earbuds down to…

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752,000 Browser Phishing Attacks Mark 140% Increase YoY

752,000 Browser Phishing Attacks Mark 140% Increase YoY

A surge in browser-based phishing attacks has been recorded over the past year, with 752,000 incidents identified – marking a 140% increase year-over-year (YoY) between 2023 and 2024. The rise of artificial intelligence (AI)-driven phishing techniques and the exploitation of enterprise browsers have contributed to this trend. According to a new report by Menlo Security, cybercriminals are increasingly focusing on browsers as their primary attack vector, leveraging sophisticated evasion techniques, social engineering and zero-day vulnerabilities…

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