- 지멘스-액센추어, 제조업 혁신 위한 공동 그룹 출범··· "전문가 7,000명 고용"
- Potential Nvidia chip shortage looms as Chinese customers rush to beat US sales ban
- These tech markets are taking the brunt of the new US tariffs - what that means for you
- JALを救ったSAKURAプロジェクト:50年ぶりの改革と復活の全貌
- IBM Cloud speeds AI workloads with Intel Gaudi 3 accelerators
Unlock your knowledge to improve service management outcomes
For IT and support teams, a well-maintained knowledge base is the foundation of efficient service management. An extensive knowledge repository enables employees to quickly find answers to issues, thereby reducing downtime and improving productivity. When current, accurate knowledge is stored, categorized, and easily accessible, IT and support teams can avoid reinventing the wheel, ensuring that best practices and proven solutions are reused instead of being rediscovered repeatedly and inefficiently. However, maintaining a high-quality knowledge base…
Read More