Unleashing the power of AI elevates a telecom leader’s service delivery
A global telecom provider recognized that its traditional approach to delivering service and support to its employees was becoming a bottleneck. With a large workforce generating a high volume of IT, HR, and finance-related support requests and inquiries, the company faced increasing operational pressure and strain. To improve response times and reduce manual support efforts, the company adopted BMC HelixGPT. The agentic artificial intelligence (AI) platform multiplies productivity, elevates service team efficiency, and improves the…
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