AI software startups set to take over $12 trillion US services industry

AI software startups set to take over  trillion US services industry

Andriy Onufriyenko/Getty Images It’s old news by now that business processes are being transformed into artificial intelligence (AI) operations. Companies such as Salesforce, Hubspot, and Microsoft unveiled a slew of AI “agent” capabilities this year for business functions such as customer service and sales.  Now, a wave of privately backed software firms are using AI to build brand-new applications from the ground up, to re-invent areas traditionally resistant to technology such as legal services and…

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The 10 best gifts for Mac fans on your nice list

The 10 best gifts for Mac fans on your nice list

ZDNET It’s the time of year when people start to struggle to find last-minute gifts for those who are not (or are) on your naughty list. If those wonderful people are MacOS users, why not give them something to make their digital life a bit more enjoyable and/or productive? Also: 5 Apple products you shouldn’t buy right now (including this popular iPhone model) There are plenty of MacOS-related gifts to have, but for me, these…

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VMware Product Release Tracker (vTracker)

VMware Product Release Tracker (vTracker)

This page contains a list of products released by VMware. vTracker is automatically updated when new products are available to download (GA) at vmware.com. If you want to get notified about new VMware Products, subscribe to the RSS Feed. You can also use the JSON export to build your own tool. Feel free to comment when you have any feature requests. 2024-12-18VMware NSX Advanced Load Balancer 30.2.2-2p1 [Release Notes] [Download] 2024-12-13VMware NSX Advanced Load Balancer…

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Fan of Microsoft's Windows PC accessories? They've been resurrected by another brand

Fan of Microsoft's Windows PC accessories? They've been resurrected by another brand

Incase Phone case and accessory makers Incase just announced a new line of peripherals “designed by Microsoft,” unveiling the first products from the two brands’ partnership that will revive Microsoft’s discontinued devices. Incase, best known for its collection of cases, laptop sleeves, and bags, announced the collaboration earlier this year, marking the company’s first line of PC accessories.  Last year, Microsoft discontinued its own line of peripherals, including mice, keyboards, and audio devices, consolidating its manufacturing into…

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How Visibility Affects the Warfighter

How Visibility Affects the Warfighter

The Transformation of Warfare in the Digital Age In the modern era, warfare has been radically transformed by technological advancements and shifting geopolitical dynamics. One of the most significant changes is the growing dependence on digital, cyber and technological capabilities. Warfare technology has emerged as a pivotal aspect, with nations developing advanced tools to safeguard their digital infrastructures, potentially disrupt adversaries’ systems, and enable the modern warfighter to fight the enemy from greater distances and…

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What WordPress users need to know about the Automattic and WP Engine conflict

What WordPress users need to know about the Automattic and WP Engine conflict

Richard Drury/Getty Images A long, long time ago, I built websites by hand using the vi editor to write HTML. It was hard. Then along came NoteTab and Bluefish, which made writing and editing HTML easier but still a pain.  DreamWeaver, one of the first what-you-see-is-what-you-get (WYSIWYG) tools, was a big jump forward. But, the real game-changer was when content management systems showed up, which combined creation, editing, and production in one package. The first…

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US Government Issues Cloud Security Requirements for Federal Agencies

US Government Issues Cloud Security Requirements for Federal Agencies

US federal agencies and departments have been mandated to implement new cybersecurity practices for cloud services. The Cybersecurity and Infrastructure Security Agency (CISA) published Binding Operational Directive 25-01: Implementing Secure Practices for Cloud Services on December 17, which sets out actions federal agencies must take to identify and secure all production or operational cloud tenants in their environments. The Directive has been issued in response to the escalation in cloud environments being targeted by malicious…

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6 Linux myths, busted

6 Linux myths, busted

David Merron Photography/Getty Images I’ve been covering Linux and open-source since 1999 (the year of Prince). During that long stretch, a year hasn’t gone by that I haven’t experienced someone (or a group of someones) still believing the myths that seem to be forever churning about the open-source operating system. Also: The 3 most Windows-like Linux distros you can try because change is hard It would be impossible to calculate the hours I’ve spent trying to…

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The 4 easiest ways to test Linux on your old PC before Windows 10 support runs out

The 4 easiest ways to test Linux on your old PC before Windows 10 support runs out

Jack Wallen/ZDNET Windows 10 will soon be coming to an end. Anyone using the Microsoft OS has until October 14, 2025, to find an alternative. If your PC can handle the increased system requirements of Windows 11, you can always upgrade, but if your computer is aging, chances are slim that it will support the latest version. Also: If your Windows 10 PC can’t be upgraded, you have 5 options before time runs out Ergo… Linux!…

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Exploring customer journey orchestration as a competitive differentiator

Exploring customer journey orchestration as a competitive differentiator

Customer experience (CX) is how organizations win, yet the path to that success is far from straightforward. A variety of touchpoints, non-linear journeys, changing preferences, and behaviors make it tricky to deliver a consistent, end-to-end experience. This is where customer journey orchestration becomes vital, allowing companies to navigate these complexities and turn customer experience into measurable outcomes. Customer journey orchestration involves analyzing customer behavior across all channels and touchpoints to strategically coordinate the overall experience….

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