Author: Asad Yaseen

Co-authored by Par Merat One of the best ways Cisco demonstrates its commitment to Partner profitability is with the developer resources available through the DevNet community. DevNet can be the engine that enables our partners to transform their business, unlock the value of software automation, prepare their workforces to be future ready, and empower them to innovate.   One way that Partners are transforming their business is through the adoption of Cisco Services and Support APIs….

Hope and Hype for Customer Service and Support Solutions — Insights from Cisco and Gartner Research Recently, Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and customer experience experts can leverage to guide their planning for the year ahead. The resulting publication, Accelerating the Next Generation Contact Center, features five thought-provoking articles on matters critical to contact center decision makers. Each section has…

For as long as I can remember, retailers have recognized the importance of segmentation. The perils of mixing transactional data with other types of network traffic are significant. Yet, many retailers have found that a lack of attention in this area results in the compromise of transactional or Personally Identifiable Information (PII). The challenge becomes exponentially more complex as the use of technology expands: The long-predicted explosion of Internet of Things (IoT) devices is finally…

How is your school addressing distance and hybrid learning? How are you enabling your teachers for success and dreaming for the future, while navigating the constant change in the present?  Today, education continues to face changes and challenges unpredictable even a year ago – uncovered and accelerated by the COVID-19 pandemic. As we prepare for ISTE20 Live, there has never been a better time to talk about reimagining education in a way that empowers growth…