Autodesk enlists Einstein AI to enhance employee and customer service

Autodesk’s AI-infused digital transformation journey

Like all enterprises, and software giants in particular, Autodesk is undergoing a “huge cloud journey,” Kota says. “We have been leaning into it and seeing how we can leverage AI capabilities,” Kota says. “Our R&D team is heavily focused on AI capabilities we  bring to our customers designing and making the world around us via our industry clouds Autodesk Forma, Autodesk Flow, and Autodesk Fusion, and my primary responsibility is focusing on the enterprise aspects enabling our employees to be more productive.”

As part of its digital transformation, Autodesk has been building a multicloud enterprise with AWS as its primary cloud provider alongside Azure. It is also exploring SaaS offerings to further modernize its infrastructure. On the AI front, Autodesk has brought employees a secure internal instance of ChatGPT, powered by Azure OpenAI among other use cases, Kota says.

The company’s current use of Salesforce’s Einstein is limited to service agents. Autodesk is experimenting with Einstein for Sales and other AI tools to bring the same efficiencies and added revenue opportunities to its sales teams. Kota’s overall AI plan involves introducing tools in a very targeted manner to various “personas” and roles within the company, he says.