Automation and reskilling help Family and Children’s Services better serve Tulsa

Since it became a Certified Community Behavioral Health Clinic in 2021, FCS has nearly doubled in size. Now with around 1,500 employees, including physicians, nurses, therapists, and case managers, FCS IT has found itself under pressure to support a significant level of growth, Harris says.

“While we are well-funded and have excellent support, we do from an IT perspective recognize that every dollar we spend is a dollar taken away from potential client care,” says Harris, noting that efficiency — automation in particular — has become a top IT priority.

Managing growth

With FCS’ rapid growth, end points have become one of the nonprofit’s biggest vulnerabilities, Harris says. Securing devices became especially important during COVID, when employees started working from home and clients accessed services virtually. Even after restrictions lifted, the landscape of work has changed for FCS, with many employees not fully returning to the office and some clients still preferring telehealth. All of this has led to more devices to oversee, update, and manage.