Businesses struggle to balance AI tools and employee skills

Artificial intelligence promises businesses greater revenue, productivity, and operational efficiencies, but according to recent research from CompTIA, business and technology leaders feel challenged to determine where AI best fits within their workforce, how to secure it, and how to fund the infrastructure needed to support AI.

CompTIA, the nonprofit association for the tech industry and workforce, surveyed 521 business and technology industry professionals on their insights and views on AI in the initial stages of adoption for its “Building AI Strategy” survey and report. The results show that while respondents see many potential applications of AI in several areas of the business, they still feel challenged by understanding the best way to balance AI technology with their human workforce.

“Finding the best balance between their employees and new AI tools is front and center for many companies,” said Seth Robinson, vice president of industry research at CompTIA, in a statement. “There seems to be a genuine interest in making their workforce more efficient through strategic AI applications and targeted upskilling.”