Camunda simplifies process automation with new AI-powered natural language features

Similar AI assistance has been available since last year in the platform’s AI-assisted Form Builder, the component of the Camunda platform used to create many different types of form used for everyday business workflow. Using this, the developer can describe the form they want to create for the task and the AI generates it for them.

“This allows us to lower the skill gap for who can create such processes and what they need to know,” said Meyer. “In Form Builder, this allows you to create forms using natural language.”

The company is also making available AI connectors that organizations could use to integrate the Camunda platform with generative AI machine learning platforms from OpenAI, Azure OpenAI, and Hugging Face without the need for a lot of experience or development resources, he said.

“There are decisions where we need a human, but we can augment this with AI. And then there are tasks where we’ve had humans work on them in the past but where they could be working on other stuff.”

The AI effect

Process orchestration is sometimes seen as the dry preserve of business architects and yet getting it right has become fundamental to every digital business.

An example used by Camunda is ordering a product to pick up in person from a large online retailer. Behind this relatively simple transaction lie multiple processes that require the coordination of different software systems, human decision making, layers of communication, and the prioritization of different events.