CDR/CMR

CDR Reading for Transferred Calls Transferred Calls Calls that are transferred generate multiple CDRs. One CDR exists for the original call, one for the consultation call, and another for the final transferred call. For the original call, the origCause_value and destCause_value gets set to split = 393216, which indicates the call was split. The origCallTerminationOnBehalfOf and destCallTerminationOnBehalfOf fields get set to Transfer = 10 to indicate that this call was involved in a transfer. For…

This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. CUCM version 5.x and later). Recommended reading It is highly recommended to read the “Understanding CDR (Call Detail Records)” document at the following location to get a good background of CDR operations: https://supportforums.cisco.com/docs/DOC-13842 How to check the current CDR records and CDR configuration Starting with CUCM 7.1.3 release, users get a pop-up message when they login to CAR (from Cisco Unified…

Overview This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. CUCM version 5.x and later). What is CDR, CMR ? Cisco Unified Communications Manager produces two types of records which store call history and diagnostic information, as follows: Call detail records (CDR)— Data records that contain information about each call that was processed by CallManager. Call management records (CMR)— Data records that contain quality of service (QoS) or diagnostic information…