Unity Express

Note: Useful LINK COPIED FROM OTHER SOURCE FOR REFERENCE INTRODUCTION Unity Express provides any organization with a quick and convenient way to manage voicemail, auto attendant and interactive voice response (IVR) services.  These services are provided within the Unity Express module. When purchased, Unity Express includes a few licenses for some services, such as voice ports for auto attendant, while other services like mailboxes are not included.  This policy forces companies requiring these services to…

Trouble shooting  Unity Express  with  Call Manager Integeration & Operational Issues =========== Unity Express – MWI Troubleshooting  ======= From CCM ——– CCM Detailed Traces, SDL and CTI traces From CUE ——– Show version Show software versions detail Show software packages show software licenses Show run Show ccn application CUE Debugs ———- trace ccn SubsystemJtapi all trace ccn StepSessMgmt   Dbug trace ccn StepCall       Dbug trace ccn StepContact    Dbug %%%%%%%%%  IMAP Troubleshooting %%%%%%% CUE Debugs ———- trace…

CUE Voicemail + VPIM networking (CUE to unity) in 10 minutes     Scenario# CUE ip = 192.168.20.253 CME ip = 192.168.20.254 NTP server; 2.2.2.2   SITEC phone#1 = 5001 SITEC phone#2 = 5002 HQ phone#1 = 3001 CME to CUE VM pilot = 4444 ———————————————-   CME Config; ======== I am assuming youv’e alredy created a SIP voip dialpeer cme to CUE. Also created 2 MWI-on/off DNs on CME, incoming called number of mwi-on/off…