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Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part Two – Cisco Blogs
As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. It is imperative that as financial institutions embrace multi-cloud, the impact of how services are consumed from different clouds but presented in a consistent manner for the desired Customer Experience is vital. Impact of the Multi-cloud environment on CX As institutions go…
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