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Hope and Hype for Customer Service and Support Solutions — Insights from Cisco and Gartner Research Recently, Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and customer experience experts can leverage to guide their planning for the year ahead. The resulting publication, Accelerating the Next Generation Contact Center, features five thought-provoking articles on matters critical to contact center decision makers. Each section has…

For as long as I can remember, retailers have recognized the importance of segmentation. The perils of mixing transactional data with other types of network traffic are significant. Yet, many retailers have found that a lack of attention in this area results in the compromise of transactional or Personally Identifiable Information (PII). The challenge becomes exponentially more complex as the use of technology expands: The long-predicted explosion of Internet of Things (IoT) devices is finally…

How is your school addressing distance and hybrid learning? How are you enabling your teachers for success and dreaming for the future, while navigating the constant change in the present?  Today, education continues to face changes and challenges unpredictable even a year ago – uncovered and accelerated by the COVID-19 pandemic. As we prepare for ISTE20 Live, there has never been a better time to talk about reimagining education in a way that empowers growth…

In the United States, the upcoming Thanksgiving holiday is likely to be different than it has been in the past. Many families won’t be getting together in person. Countless family traditions will be suspended or adapted to cope with pandemic life. Aunt Lucy won’t be making her famous mashed potatoes this year because she’s staying home. And instead of traveling over the river and through the woods to Grandma’s house, you may break bread virtually…

With how heavy the world has been feeling lately, it has been easy to ‘hate’ on 2020. I have become overwhelmed by it all at times, but one of the best ways to ground myself has been to reflect on what I am grateful for.   As we head into the Thanksgiving break here in the states, I wanted to share what I am thankful for – even in a year that has challenged us all…

When Cisco’s global workforce went home to work in March 2020, many of us found ourselves with extra time. No commute. No travel to customer or partner offices. No field service calls. Conversely, those who found themselves busier while juggling different demands at home needed an activity to find some balance. Leadership encouraged us to use the found time to develop new skills and to volunteer through Time2Give, a Cisco program with paid time off…

The Linux sort command can arrange command output or file content in a lot more ways than you might realize–alphabetically, numerically, by month and randomly are only some of the more interesting choices. In this post, we take a look at some of the more useful sorting options and explain how they differ. The default The default sort might seem fairly straightforward. Digits come first, followed by letters and, for each letter, lowercase characters precede…

In my home in Asheville, N.C., I currently have 300Mbps internet to my home office. Back in my childhood home in Calhoun County, W. Va., where I still own some family land, I’d be lucky to get DSL speeds in Kbps. That’s kilobits per second.  It’s no wonder a recent Satellite Internet survey found that 36% of people surveyed said poor internet access was keeping them from moving to the country. As Alexandre Menard, a…

Register now for NSO Developer Days U.S. Invest only 2 hours and you will give yourself time to reflect over the holidays. As a result, you will have more energy in January when it’s time to roll up the sleeves again! If you care about network automation, I will give you 5 more good reasons to register for the NSO Developer Days U.S. on December 16. 1. Be inspired and learn from industry peers Do…

A well-written resume is the foundation of your job hunt; however, resume writing is overwhelming. There’s so much pressure to make your resume stand out, so many formats and styles to choose from. Figuring out how to focus on the most important parts of your career and experiences based on your current job seeking goals is challenging. Getting your resume just right in order to attract the attention of recruiters, HR pros and hiring managers…