CIOs brace for rising costs as Salesforce adds 6% to core clouds, bundles AI into premium plans

Salesforce is rolling out sweeping changes to its pricing and product packaging, including a 6% increase for Enterprise and Unlimited Editions of Sales Cloud, Service Cloud, Field Service, and select Industries Clouds, effective August 1.

Simultaneously, the company is retiring standalone AI add-ons and Einstein 1 Editions and moving to bundled Agentforce plans priced from $125 to $550 per user per month, a shift that Anish Krishnan, senior analyst at QKS Group, cautioned “risks being viewed as an upsell disguised as innovation” without clear ROI attribution.

The overhaul spans Salesforce’s ecosystem. Slack’s Business+ plan will cost 20% more at $15 per user per month, while free-tier users gain access to Salesforce Channels. A new Enterprise+ plan will introduce enterprise search and enhanced security and admin controls, alongside AI-powered analytics in Tableau Next and a new Prompt Builder for custom interactions. Foundations, Starter, and Pro Editions remain unchanged, according to the company’s pricing update.