Cisco Desktop Collaboration Experience DX650 Firmware Upgrade

Firmware Version 10.1(1) for Cisco Desktop Collaboration Experience DX650

The 10.1(1) firmware image within the installation program supports the SIP protocol for the following Cisco Unified Devices:

• Cisco Desktop Collaboration Experience DX650

This firmware version is supported on Cisco Unified Communications Manager 7.1(5), 8.5(1), 8.6(2) and above.

 

Release Notes and documentation

For a list of Resolved Problems and Known Problems with this firmware version, you can obtain the Cisco Desktop Collaboration Experience DX650 Firmware Release Notes by clicking the following URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/desktop-collaboration-experience-dx600-series/products-release-notes-list.html

Cisco Desktop Collaboration Experience DX650 User Guide and Quick Start:

http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html

Cisco Desktop Collaboration Experience DX650 Administration Guide:

http://www.cisco.com/en/US/products/ps12956/tsd_products_support_maintain_and_operate.html

 

Installing the Firmware Load

Before using the Cisco Desktop Collaboration Experience DX650 with Cisco Unified Communications Manager Release 7.1(5), 8.5(1), 8.6(2) and above, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

The 10.1(1) installation program for the Cisco Desktop Collaboration Experience DX650 is listed below.

Note: For the Cisco Desktop Collaboration Experience DX650, you should not add the .loads extension to the firmware version name in the Cisco Unified Communications Manager database.

 

Cisco Desktop Collaboration Experience DX650 Installation Instructions

Perform the following procedure:

1. Click the following URL: http://software.cisco.com/download/navigator.html
2. Log in to the Tools and Resources Download Software page.
3. Choose Voice and Unified Communications.
4. Choose IP Telephony.

5.   Choose Unified Communications Endpoints.

6. Choose Cisco Desktop Collaboration Experience DX600 Series.
7. Choose Cisco Desktop Collaboration Experience DX650.
8. Choose 10.1(1) under the Session Initiation Protocol (SIP) Software folder.
9. Download the files that are listed in Table 1 to your hard drive.

Table 1: Cisco Desktop Collaboration Experience DX650 Firmware Load

Cisco Unified IP Phone Model	Cisco Unified Communications Manager Version	Installer name on Software Page	MD5 hash
Cisco Desktop Collaboration Experience DX650	7.1(5), 8.5(1), 8.6(2) and above	cmterm-dx650.10-1-1-78.cop.sgn	e2:27:14:3d:6d:7e:ab:77:a5:68:6b:a6:d7:60:57:78

 

1. Using your web browser, log in to the Cisco Unified OS Administration web page.
2. Under the Software Upgrades menu, select Install/Upgrade.
3. Fill in the appropriate values in the Software Location section for the files you downloaded above and click Next.
4. In the Options/Upgrades drop-down box, select a file you downloaded above and click Next.
5. After validating the MD5 has the correct value, click Next.
6. Check the installation log and verify the file was installed successfully.
7. To install another file, click Install Another and repeat steps 5 – 8.
8. Log in to Cisco Unified Serviceability web page.
9. Under the Tools menu, select Control Center – Feature Services.
10. Select the Cisco Tftp service, and click the Restart button.

 

Verifying the Firmware Load [ If you want to load it for all the Devices ]

You may verify the installation of the firmware as follows:

1. Log in to the Cisco Unified CM Administration web page.
2. Under the Device menu, select Device Settings > Device Defaults.
3. Verify the new firmware image name is listed in the Dual Bank Information section Inactive Load Information field for the Cisco Desktop Collaboration Experience DX650.

 

Loading firmware for individual Phone

Under the Phone setting enter the load name i.e as below:

Phone Load name:          sipdx650.10-1-2-41

For 9900 , 8900 DX 650 Series Phones , the Phone will remain operational and downloads the New firmware . Once downloaded it will ask to restart with prompt.

After the phones firmware is upgraded successfully , Under you Cisco Phone setting you will see the Active Load ID. i.e Example below

Active Load ID	sipdx650.10-1-2-41
Inactive Load ID	sipdx650.10-1-1-78
Download Status	Successful

 

 

Cisco Desktop Collaboration Experience DX650 Alternate Firmware Format

The Cisco Desktop Collaboration Experience DX650 firmware version 10.1(1) is also supplied in a zip file as an alternative in case a Cisco Unified Communications Manager is not available to load the installer program.  The name of this file is: cmterm-dx650.10-1-1-78.zip.

After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.