Cisco Live 2025: Back in San Diego!

After five years in Vegas, Cisco Live returns to sunny San Diego next week. Even after attending 18 Cisco Live events around the world, I still get excited to see new faces, reconnect with old friends, and dive into the latest Cisco innovations. This year is special for me as it’s the first in my new role, leading Customer Experience (CX) for the Americas. I’m eager to connect with a different lens toward how we can help our customers and partners achieve their goals.

Cisco Live showcases the power of “One Cisco” – our ability to integrate the power of networking, observability, collaboration, security, Splunk, and services into unparallelled outcomes for our customers. With 22,000 Cisco Live attendees, the energy is electric and the opportunities, endless. You won’t want to miss it.

As with Cisco Live last year, AI in all its forms continues to be a timely and important topic. In CX, we’re seeing an increased demand for the agentic AI-led customer experience.

Learn more in Liz Centoni’s blog “Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028.”  Once you’re up to speed on the research report, prepare for all that CX has planned for Cisco Live 2025 in James Turrell’s most recent blog. It’s a great look at how CX is integrated throughout this year’s event.

Cisco Live CX Highlights

• Keynotes: Cisco Live never disappoints when it comes to keynotes from inspiring leaders like Chuck Robbins, Jeetu Patel, and Liz Centoni, Chief Customer Experience Officer, who will share how Cisco CX is redefining customer experience with agentic AI.
• Center Stage: Join Carlos Pereira, Cisco Fellow and Chief Architect, and I on June 9 for “Accelerating Modernization and Execution Strategy for AI”, to discover approaches for integrating AI into business strategies.
• PSO sessions: AI is a consistent theme in the six Product or Strategy Overview (PSO) sessions, exploring practical approaches to AI application, adoption, and support.
• World of Solutions: Explore demos, lightning talks, AI Hub Sessions, participate in our sweepstakes, and meet with CX experts to discover how CX is revolutionizing technology deployment and adoption in the AI era.
• Customer Achievement Awards: Join us on June 11 as we celebrate excellence in innovation and recognize some of the remarkable achievements of our customers, including unveiling the 2025 CX Customer Hero of the Year!

Let’s connect

From June 8 to 12, San Diego will be buzzing with action-packed sessions, networking, and inspiration. Don’t miss the opportunity to say hello and introduce yourself if you’re on-site. See you there!

Share: