Cisco Prime Collaboration – Reset and Changing Passwords

Resetting and Changing Passwords

As a super administrator, system administrator or network operator, you can reset the password for other Prime Collaboration users as well as change your own password.

To reset the password for other users, select a user from Administration > User Management and make the necessary changes.

To change your own password, click Change Password and make necessary changes.

You can reset the Prime Collaboration Assurance web client globaladmin password using the following procedure.

To reset the Prime Collaboration Assurance globaladmin password:

Step 1 Log in as a root user.

Step 2 Enter the “goemsam” command:

Step 3 Execute the following:

#./bin/resetGlobalAdminPassword.sh

Step 4 Enter a new password for the globaladmin and also confirm the new password.

To reset the Prime Collaboration Provisioning globaladmin password:

Step 1 Log in as a root user.

Step 2 Execute the following commands:

#cd /opt/cupm/sep/ipt/bin:

#./ResetGlobalAdminPassword.sh ‘new password’ <server type>

Enter a new password for the globaladmin and specify the server type. The server type can be one of the following:

“ALL” – for a single machine install

“Database” – for database server

“Application” – for application server

Note In case of a distributed system where database and application are in different servers, you must execute this procedure in both the servers.