Just found a few good videos explaining how to setup and use Cisco Unified Information Centre (CUIC) on UCCX V9.

Cisco are now moving away from the HRC so good to get up to speed by watch through these 🙂

CUIC Intro

[youtube=www.youtube.com/watch?feature=player_embedded&v=aoFxz62yCy8]

Customising reports

http://www.youtube.com/watch?feature=player_embedded&v=dn_R3BO8K3E

The Dashboard

http://www.youtube.com/watch?feature=player_embedded&v=NHgEDE_4U5o

Enjoy