CISO viewpoint part 1: AI’s impact on people, policies & processes

The use of AI in 2024 is swiftly moving in enterprises, transforming and impacting employees and how business gets done across industries. Enterprise CTOs and CISOs understand the need to integrate AI technologies to streamline operations, speed up decision-making, and increase productivity. At the same time, they realize that AI has an impact on people, policies, and processes within their organizations. They want to create the right ethical standards, protect intellectual property, and ensure employees’ (and the company’s) well-being. Finding the right balance is at the top of the list of challenges for C-suite leaders this year.

Managing generative AI in the workplace

Eight months ago, Pat Brans wrote an article on CIO.com titled ‘CIOs still grapple with what gen AI can do for the enterprise.’ Pat found that some company leaders were uncertain about how to move ahead with generative AI practices. Should enterprises work with third-party vendors or build in-house models? And if they build, is the in-house AI expertise sufficient to run the models? Much has changed in the months since then.

Since ChatGPT, Copilot, Gemini, and other LLMs launched, CISOs have had to introduce (or update) measures regarding employee AI usage and data security and privacy, while enhancing policies and processes for their organizations. In many cases, these changes have usually gone above and beyond what already existed for the organization.