Configuring Live Record in Unity Connection
Configuring Live Record
Live record allows users to record conversations while they talk to callers. The recorded conversation is stored as a message in the user mailbox, and the user can review it later or redirect it to another user or group of users. Operators in your organization may find live record particularly useful.
Live record is supported only for Cisco Unified Communications Manager integrations.
While there is no class of service or user account setting required to enable the feature, note that the maximum duration of a live record message is controlled by the maximum message length for the class of service of the user. In addition, live record does not work for users who have full mailboxes. When a user who has a full mailbox tries to record a call, the feature seems to work normally, but the recorded conversation is not stored as a message in the user mailbox.
Do the following procedures in the order given.
To Add a Live Record Pilot Number to Cisco Unified Communications Manager
Step 1
In Cisco Unified CM Administration, on the Call Routing menu, click Directory Number .
Step 2 On the Find and List Directory Numbers page, click Add New .
Step 3 On the Directory Number Configuration page, in the Directory Number field, enter the directory number of the live record pilot number. For example, enter “5110.”
Step 4 In the Route Partition field, click the partition that contains all voice mail port directory numbers.
Step 5 In the Description field, enter Live Record or another description.
Step 6 In the Voice Mail Profile field, accept the default of None .
Step 7 In the Calling Search Space field, click the calling search space that includes the partition that you selected in Step 4.
Step 8 In the Forward All field, under Destination, enter the voice mail pilot number for the Cisco Unity Connection voice messaging ports.
Step 9 In the Forward All field, under Calling Search Space, click the calling search space that includes the partition that you selected in Step 4.
The following procedure is optional. It configures Cisco Unified CM so that all parties in a conference call are disconnected when the initiator hangs up. Otherwise, Cisco Unity Connection remains connected until the last party on the call hangs up.
To Configure Cisco Unified Communications Manager Conference Settings (Optional)
Step 1 In Cisco Unified CM Administration, on the System menu, click Service Parameters .
Step 2 On the Service Parameters Configuration page, in the Server field, click the name of the Cisco Unified CM server.
Step 3 In the Service list, click Cisco CallManager . The list of parameters appears.
Step 4 Under Clusterwide Parameters (Feature – Conference), in the Drop Ad Hoc Conference field, click When Conference Controller Leaves .
To Create a Call Routing Rule for Live Record in Cisco Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Call Routing > Forwarded Routing Rules .
Step 2 On the Forwarded Routing Rules page, click Add New .
Step 3 On the New Forwarded Routing Rule page, in the Description field, enter Live Record or another descriptive name and click Save .
Step 4 On the Edit Forwarded Routing Rule page, in the Status field, click Active .
Step 5 Under Send Call To, click Conversation .
Step 6 In the Conversation list, click Start Live Record .
Step 8 Under Routing Rule Condition, click Add New .
Step 9 On the New Forwarded Routing Rule Condition page, click Dialed Number .
Step 10 To the right of the Dialed Number option, click Equals and enter the live record pilot number that you created in the To Add a Live Record Pilot Number to Cisco Unified Communications Manager. For example, enter “5110.”
The following procedure is optional. It adjusts the interval between beeps while Cisco Unity Connection is recording a phone conversation.
To Adjust the Live Record Beep Interval (Optional)
Step 1 In Cisco Unity Connection Administration, expand System Settings , then click Advanced > Telephony .
Step 2 On the Telephony Configuration page, in the Live Record Beep Interval in Milliseconds field, enter the interval (in milliseconds) between beeps when a phone conversation is being recorded by using the live record feature.
If the setting is blank, the interval is 15,000 milliseconds. If the setting is 0, the beep is disabled.
Step 1 From a user phone, dial an extension.
Step 2 After the dialed extension is answered, on the user phone, press the Confrn softkey to start a conference call.
Step 3 Dial the live record pilot number that you created in the To Add a Live Record Pilot Number to Cisco Unified Communications Manager. For example, dial “5110.”
Step 4 To join the Connection live recorder with the conference call, press the Confrn softkey.
Step 5 After recording the phone conversation, hang up the user phone.
Step 6 On the user phone, log on to the voice mailbox for the user.
Step 7 Listen to the recorded phone conversation.
Original Article # http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx/7xcucsag170.html#pgfId-1071465
