Customer Experience is Ready to Engage at Cisco Live

Cisco Live is almost here! Get ready to catch the wave with Cisco Customer Experience (CX) in San Diego, June 8-12. CX is seamlessly woven throughout the Cisco Showcase, making it easier than ever to see how Customer Experience helps you drive success.

We are ready to help you with three key outcomes in the AI era: Powering AI-ready data centers, Future-proofed workplaces and digital resilience. We also have a dedicated CX space in the Cisco Showcase focused on AI-powered support and our entire services portfolio. From our engaging Center Stage session to our Product Solution Overview (PSO) sessions, Lightning Talks, and more, CX will have a vibrant presence across Cisco Live, and our team can show you how we accelerate your success at every step of your Cisco technology journey.

Mark your calendar and join us in San Diego starting June 8. Let’s create the future together-faster, smarter, and more connected than ever. Come find out how Cisco Customer Experience is your ultimate partner in transforming technology into measurable value. Check out the details on our presence this year at Cisco Live!

CX Sessions

On Wednesday, June 11, Liz Centoni, EVP and Chief Customer Experience Officer joins Chuck Robbins and Jeetu Patel for the Cisco Live Keynote: Innovation in Action. By harnessing the power of AI, we can drive growth and build a better world. Join Cisco’s technology leaders as they discuss innovation in the AI era with a focus on customer experience, use cases, and how Cisco is here to help you and your organization navigate it all.

Our Center Stage session, Accelerating Modernization and Execution Strategies for AI explores how AI can be integrated into your business strategy and deliverables, ensuring alignment with core objectives while maintaining security, scalability, and efficiency. With many enterprises transitioning from piloting to operationalizing AI, the push to modernizing their secure IT infrastructure to support AI initiatives and other advanced technologies has accelerated.

Carlos Pereira, Cisco Fellow and Chief Architect, CX, will discuss how to identify impactful use cases and efficiently design and develop AI solutions through experimentation, validation and deployment. Eric Knipp, Senior Vice President, CX Americas, will highlight the importance of strategic partnerships and policies to secure your AI infrastructure and safeguard intellectual property. Together, they present a practical approach to AI adoption, enhancing existing business functions and leveraging unique insights to drive growth and efficiency through informed and strategic AI integration. It’s a session you won’t want to miss.

In addition to our Center Stage session, Cisco Customer Experience will have six product and strategy overview sessions.  These include:

• Experience effortless technical support with Cisco’s AI enhanced TAC – PSOCX-1018 (Speaker: Bhaskar Jayakrishnan, SVP CX Engineering, Cisco)
• Infrastructure as Code with AI: The foundation for AI Ops – PSOCX-1020 (Speakers: Jesse Reed, VP, CX Product Management, Cisco and Michael Kaemper, CTO, CX EMEA, Cisco)
• Your AI adoption journey: Accelerate and maximize Al value – PSOCX-1019 (Speakers: Jack Hampson, Sr Director AI CX, Cisco and Carlos Pereira, Fellow & Chief Architect, Cisco)
• Maximizing the value of your Cisco solutions with personalized technology adoption plans – PSOCX-1021 (Speaker: Josh Suhr, Principal Architect, Cisco)
• Enhancing Digital Resilience with AI-driven visibility and insights – PSOCX-1023 (Speakers: Maddie Speakman, Cisco and Jason Coleman, Technical Leader, Customer Delivery, Cisco)
• Unleashing AI for cognitive security operations – PSOCX-1022 (Speakers: Suresh Chaurasiya, Customer Experience Product Manager, Cisco and Jasjeet Singh, Director, CX Product Management, Cisco)

Cisco Customer Experience will hold five Lightning Talks over four days, with topics including:

• Modernize and optimize your data centers for AI workloads with Cisco services – WOSCX-1023 (Speaker: Ankita Pant, Leader, Customer Experience Product Management, Cisco)
• Optimize workplaces with Cisco services to transform collaboration, connectivity, and security – WOSCX-1019 (Speakers: Kalpesh Patil, Principal Architect, Cisco and Chady Saad, Product Management Architect, Cisco)
• Reduce complexity, gain visibility, and improve security with Cisco services for digital resilience – WOSCX-1018 (Speakers: Jay Kuhn, Principal Architect – CX Product Management, Cisco and Conrad Clark, CX Product Manager, Cisco)
• Enable future-ready ops and speed provider network transformation with Cisco services – WOSCX-1013 (Speakers: Ashritha Ganapathy, CX Product Management, Solutions Architect, Cisco and Jiming Shen, Principal Architect, Cisco)
• Beyond Break-Fix: AI-Powered Support for Reliable, Resilient, and Secure Operations – WOSCX-1022 (Speakers: Nik Kale, Principal Engineer, Cisco and Foster Lipkey, Principal Engineer, Cisco)

Catch one of our sessions if you’re in San Diego for Cisco Live. Be sure to look in the Cisco Live Session Catalog to add them to your agenda.

Cisco Customer Experience is integrated across Cisco Live

Throughout the Cisco Showcase you will find us in discussions with customers around digital resilience, future-proofed workplaces, AI-ready data center, secure global connectivity and more. There’s a dedicated CX zone in the Cisco Showcase as well where we’ll be talking about modern AI-powered support and customer success. We’re even available in the DevNet zone to talk about infrastructure as code for networks. You can really get into deep technical conversations with us at the demo kiosks, or you can meet with one of our subject-matter experts (SMEs) while at Cisco Live by reaching out to us to schedule a meeting.

Technical Assistance Center – Onsite

The Cisco Customer Experience Technical Assistance Center (TAC) will be onsite as well. Meet with Cisco experts from TAC and take advantage of this unique opportunity to be walked through custom strategies and solutions to take back to your organization. There will be 42 stations in the TAC Booth area covering 29 exclusive technologies.

CX Surf’s Up

What’s San Diego without a little surfing? If you’re attending Cisco Live, come catch a wave on the CX Surf’s Up Challenge virtual surfboard!

Cisco Live attendees can experience the thrill of riding the waves without ever leaving the World of Solutions. This unique surf simulator features a dynamic moving surfboard paired with a captivating screen that mirrors the sensation of riding the ocean’s waves.

Can you ride the virtual surf without wiping out? Will you be the surfing legend of Cisco Live? Check out the CX Surf’s Up Challenge located by the CX Connections Lounge in the World of Solutions. Remember to have your badge scanned and complete the “Post your Surf’s Up Challenge Photo” task in the CX Big Wave Sweepstakes for double entries into the sweepstakes.

CX Big Wave Sweepstakes

Don’t forget to participate in the CX Big Wave Sweepstakes for a chance to win a gaming and surfing themed prize package (value of $3200.) The CX Big Wave Sweepstakes guides you through everything CX has on tap at Cisco Live. Complete CX Big Wave sweepstakes tasks by attending our PSO sessions, attending our CX Lightning Talks in the Cisco Showcase, visiting CX demos in the Cisco Showcase, posting your CX Surf’s Up photo on social media, completing a survey, and more.

Every task you complete automatically enters you into the sweepstakes. All CX Big Wave Sweepstakes tasks can be accessed through the Cisco Live app under Cisco Challenge. Deadline to enter is Thursday, June 12th at 11:00 AM. The drawing will be held in the Center Stage theater on Thursday, June 12th at 12:00 PM, and the winner must be present to claim the prize.

Think Fast: Cisco Trivia Challenge

Join us in the Center Stage Theater for live trivia on Monday, Tuesday and Wednesday at 2:30 PM. Questions are based on Cisco demos/presentations in the Cisco Showcase, Cisco product & services information, Cisco facts, and fun facts about San Diego. Compete with other Cisco Live attendees for a chance to win a Yeti cooler!

Cisco Customer Achievement Awards

For the first time, our long-running CX Customer Hero of the Year awards are now part of the overall Cisco Customer Achievement Awards program.

We love to celebrate customer successes and seeing all the great things you do with your technology investments is inspiring.

Our CX Customer Hero of the Year award honors the customer with the strongest outcomes from Cisco Customer Experience, including those in AI-Ready Data Centers, Future-Proofed Workplaces, and Digital Resilience.

Winners will be announced on Wednesday, June11 at 3:00 PM in the World of Solutions. Mark your calendars and swing by to celebrate with us.

We have so much valuable information to share with you this year at Cisco Live. I hope you’re looking forward to it. I know our entire CX team is!

In the meantime, feel free to leave me a comment or a question below, and stay tuned for more info coming your way.

Share: