Digging into voice AI platform Deepgram

Deepgram is the leading voice AI platform used by over 200,000 developers to build speech-to-text, text-to-speech, and full speech-to-speech (which enables individuals with speech disabilities to be clearly understood) tools. It’s aimed at businesses and developers who need accurate and scalable transcriptions for applications like call centers, video captioning, voice assistants and more.

Deepgram is addressing problems like poor customer experience and the financial risk associated with it ($3.7 trillion annually according to Qualtrics XM Institute) by providing services that are accurate, efficient and scalable.

As call centers migrate to cloud-based solutions, embrace hybrid workforces, and look to leverage AI for automation and compliance, voice technology is becoming essential for delivering better customer experiences. In fact, the role of voice technology in call centers is exploding.