Does your iPhone 14 Plus have a glitchy camera? How to get it fixed for free

Do you own an iPhone 14 Plus with a defective camera? If so, you can now get it fixed by Apple — for free. On a new support page posted last Friday, Apple explained the issue with the camera and the requirements for getting it repaired.

A “very small percentage” of iPhone 14 Plus models exhibit no preview when you use the camera. Yep, that means you can’t see anything when you aim the camera at something, certainly a huge drawback when you’re trying to snap the right photo. The affected devices were made between April 10, 2023, and April 28, 2024.

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If you’ve run into this glitch, you should check to make sure your device is eligible for the free repair service by entering your serial number on the support page. To access the page, go to Settings, select General, and tap About. The serial number should appear; tap it to copy it. When on the support page, enter or paste that number in the appropriate field and click or tap Submit.

If your phone’s serial number is one of the affected devices, here’s how to get it repaired.

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Head to Apple’s Get Support page and sign in with your account. Select the problematic iPhone from the list of your devices. Choose the closest Apple Store or authorized service provider and pick a date and time to schedule a visit. If no store or service provider is near you, you can send in your phone by mail. The repair typically takes 5-10 days, so, keep in mind, that you’ll be without your phone for that long.

Before you bring in or mail your phone, make sure you run a current backup either to your computer or to iCloud. You should also disable Apple Cash and consider removing your credit or debit cards from Apple Wallet. Further, you’ll want to turn off the Find My feature.

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Here are a few other items to note. If your iPhone 14 Plus was affected by this problem and you already paid to fix it, you can contact Apple to request a refund. The program covers eligible iPhone 14 Plus for three years after the first retail sale of the model. Further, the repair program doesn’t extend the standard warranty coverage of your phone.