EXL orchestrates AI for real business outcomes

The biggest challenge enterprises face when it comes to implementing AI is seamlessly integrating it across workflows. But AI itself presents a solution in the form of an orchestration layer embedded with AI agents.

AI requires massive datasets, customized models, and ongoing fine-tuning. While its potential is broad, that makes it difficult to pinpoint its practical applications in specific industries. Without the expertise or resources to experiment with and implement customized initiatives, enterprises often sputter getting projects off the ground.

Cost and accuracy concerns also hinder adoption. Reliable large language models (LLMs) with advanced reasoning capabilities require extensive data processing and massive cloud storage, which significantly increases cost. In highly specialized industries, LLMs are also prone to inaccurate or hallucinated outputs, which can lead to compliance issues.

To help enterprises overcome these challenges and achieve positive business outcomes, EXL launched EXLerate.AI, its agentic AI platform. By reimagining workflows and seamlessly integrating AI agents into their business operations, businesses can accelerate progress on the path to greater efficiency, enhanced customer experiences, improved accuracy and increased scalability, resulting in a better return on investment from AI.

What is agentic AI?

Agentic AI is the use of systems that act with more autonomy and self-regulation than other forms of artificial intelligence. AI agents process inputs and refine and verify outputs by using reasoning inference loops, LLM-as-a-critic, and chain-of-thought reasoning techniques.

Agentic AI relies on domain-specific logic and real-time data to validate its outputs and self-correct, which is particularly useful for regulated industries. By combining the flexibility of generative AI systems and LLMs with the accuracy of conventional programming, it helps reduce the compute and storage costs of model re-training and post-processing.

EXL builds upon this foundation with a multi-agent orchestration framework and deep industry expertise. Its orchestrator goes beyond simply automating processes; it creates and manages them to ensure efficiency and compliance, from initial data processing to final decision-making.

Benefits of EXL’s agentic AI

Unlike most AI solutions, which perform a single task, EXLerate.AI orchestrates multiple AI models alongside human expertise and other AI-powered analytics. Key capabilities of EXLerate.AI include:

• AI agents and accelerators: The platform supports more than 100 accelerators designed to enhance automation and efficiency at speed and scale. EXLerate.AI also incorporates a growing library of domain-specific AI agents that can dynamically interact with enterprise systems, streamlining processes, enhancing decision making and improving customer experiences.
• Domain-specific LLMs: EXLerate.AI includes two new, proprietary LLMs for health and finance. These specialized AI models are trained on domain-specific data, building on the EXL Insurance LLM that supports critical claims and underwriting tasks. With 25 years of domain expertise and proprietary, industry-specific labeled data, EXL’s LLMs deliver unmatched accuracy, efficiency, and compliance, outperforming generic models.
• Open architecture platform: Building on EXL’s deep data management and domain-specific knowledge, EXLerate.AI offers an open architecture platform, ensuring clients have flexibility. The platform is fully compatible with existing enterprise IT systems and is pre-integrated with technology from industry leaders, including, NVIDIA, Amazon Web Services, Google, Microsoft, ServiceNow and Salesforce.

AI agents in action

EXLerate.AI includes specialized AI agents for specific use cases across several regulated industries. And its orchestration capabilities enable these agents to interact with each other with minimal human involvement.

The platform demonstrates EXL’s continued innovation and investment in the development of new AI solutions across key functions in insurance, healthcare, banking and capital markets, and other industries.

Learn how agentic AI can help your enterprise reach its goals at the upcoming virtual event, AI in Action: Driving the Shift to Scalable AI.