Explainer: Building a high-performing last-mile delivery software

Implementing robust security measures fosters trust, nurtures customer loyalty, and strengthens brand reputation. Optimizing service efficiency with smooth, rapid transactions elevates overall customer satisfaction. The system’s adaptability to evolving payment trends ensures continual relevance, ensuring sustained customer satisfaction over time.

I got a chance to discuss the latest trends in this industry earlier this year with Anatoly Makshin. He founded Njoy Payments, an authorized Latvian institution offering various services, including credit and debit card processing and international payment acceptance. He said, “What companies should care about the most is connecting merchants to all the payment methods they deem necessary to boost sales. Debit and credit are already established, and BNPL has also become a must-have. With 10% penetration in European e-commerce, BNPL remains a popular choice among consumers.”

#3 Automated delivery date notifications 

Once the package is out for delivery, advanced delivery management systems keep a tab on in-the-moment updates about the transit. Subsequently, they share the exact location details of the fleet with the customer through push notifications. Informing the customer about the delivery date and time in advance helps in multiple ways.

While developing your last-mile delivery software, CIOs can customize the frequency and the type of alerts. Ideally, the software notifies the customer frequently as soon as the package is in transit. For example, sending alerts when:

• The driver has left the warehouse or the pickup location,
• The driver has entered a certain geographic area,
• The driver is not able to deliver on time due to unavoidable circumstances.

Delivery systems release push notifications based on the type of orders and the customer (such as regular premium, etc.) to ensure a seamless experience. 

#4 Electronic Proof-of-Delivery (ePoD)

Amidst the growing demand for contactless operations, Electronic Proof-of-Delivery (ePoD) is an essential feature for advanced digital freight forwarding solutions. Here, the customers sign the receipts electronically, reducing the physical contact with the delivery executive. Among other precautions, contactless deliveries through ePoD features topped the charts in 2020. Logistics services increased their budgets overnight to provide the delivery executives with needed infrastructure. Interestingly, with ePoD, services can achieve end-to-end digitization of delivery – from ordering and paying to confirming receipts.