Getting the timing right at Setterwalls to invest in AI support

Of course, security was a priority before implementation, considering the amount of critical information handled on a daily basis. But Setterwalls already had very clear internal security guidelines, how information can be processed, and how document handling should take place. So all of this has been adapted for AI. “No one here is allowed to use Chat GPT for work-related content either,” he adds. “Then we’re clearly regulated contractually between us and the supplier that everything must be safe.”

Key areas to start with

Sandberg highlights four areas where he believes the organization will be able to benefit from AI. One is text processing, such as translation and proofreading. Another is research. “These language models contain an incredible amount of knowledge, and if you need to know more in a specific area, you can use the tool to build knowledge,” he says. 

A third area is information analysis. At a law firm, so many large documents are worked with and it can be very helpful to get quick summaries to get familiarized with a particular case, and be able to focus work in the right way. And the fourth is to use the AI ​​support more for personal assistance, creating activity lists and priorities.