Keep Remote and Hybrid Workers engaged With Access to Knowledge and Community

Two years ago, the pandemic brought on a rapid shift to remote work. Organizations accelerated digital transformation timelines to meet the new needs of both customers and employees, not knowing how long the new normal would last.

In 2022, working from home is no longer a temporary solution. To ensure your teams have everything they need to be successful in the long run, it’s time to review the quick fixes you implemented to keep IT and culture humming along in the early months of the pandemic.

January 2022 Gartner ® Report titled, Checklist for Ensuring Hybrid Workers Can Always Find the Information They Need found that “Among the biggest barriers to productivity for remote and hybrid workers is the inability to find the information they need for their day-to-day work. This problem is exacerbated by the lack of ‘walking-around knowledge’—that is, knowledge gained by asking colleagues questions during casual encounters in, for example, the cafeteria or corridor.”*

Chances are that sounds familiar. Fortunately, with the right rollout plan and integrations, you won’t forfeit the investment you’ve already made in your current tools and technologies. The right solutions will complement your existing information structure and make it easier for all your employees, regardless of location, to find and share the knowledge they need.

We’ve compiled recommendations, from Gartner and others, for ensuring remote and hybrid employees have access to the communication channels and educational materials they require for their roles. This is important for:

• Enabling a rapid transition from office-based to remote work
• Empowering remote workers with greater productivity and job satisfaction
• Giving all teams a frictionless way to find, capture, and share knowledge

In In the following article, we’ll unpack our understanding of recommendations in this Gartner report and explore how companies can ensure that their remote and hybrid workers have consistent access to the knowledge they need. We’ll share some of our customers’ experiences of how Stack Overflow for Teams has improved their knowledge sharing and collaboration practices.