New Relic boosts observability platform with AI intelligence

New Relic announced updates to its Intelligent Observability Platform this week, which the company says will enable a unified view of system relationships and dependencies and intelligently connect technical systems with business context.

New Relic’s cloud-based observability platform monitors applications and services in real time to provide insights into software, hardware, and cloud performance. Now the company is bringing a slew of artificial intelligence capabilities to its platform, which can predict and prevent business-impacting issues by delivering insights to the right IT operator at the right time. As observability technology evolves, enterprise IT managers will need more than just data collection, they will need products that deliver intelligence from the data, according to New Relic.

“I believe the whole industry is going to need to transform from the era of data to the era of intelligence. In order to do that, we’re pushing on a couple of different fronts,” says Nic Benders, chief technical strategist at New Relic. He explains New Relic is using both AI and partnerships to move beyond data collection and dashboards to provide enterprise IT teams with contextualized intelligence and understanding to manage their complex IT environments.