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Retailers say agentic AI is the best way to boost customer sales
Andriy Onufriyenko/Getty Images Seventy-five percent of retailers say AI agents will be essential for a competitive edge by 2026, according to the sixth edition of the Connected Shoppers report by Salesforce, based on a survey of 8,350 shoppers and 1,700 industry decision-makers. Also: AI agents aren’t just assistants: How they’re changing the future of work today Here is the executive summary of the report: Stores’ evolving roles enhancing the shoppers’ journey: While digital channels multiply and social…
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