Automatic Call recording using DMS and Verint In this post I want to show how to set up call recording in CUCM, using DMS in conjunction with, for instance, Verint.  But before I do this I want to dig into the theory behind this setup.   DMS stands for Dual Media Streaming. Call recording solutions that use DMS, make use of a phone’s ability to fork an incoming call, to a second destination, such as…

CUCM Database replication, how it works CUCM Database replication, how it works, or how it doesn’t. And when it doesn’t, the shit has hit the fan.  I am really hoping that this particular post will expand an improve, because there is very little information available about the internals of the various UC platforms.  That is probably Cisco’s way of trying to hide the fact that there is not much Cisco technology behind those platforms, but…

Cisco Real time Monitoring Tool (RTMT) Alerts and email notification Writing this post because I was working on customizing alerts that can be generated by Cisco’s Real Time Monitoring Tool. RTMT is by far the easiest tool for for performance monitoring and alert generation, on either CUCM, CUC as well as CUPS. So Lets get cracking.   The start off point for most people, when using RTMT, is the alert central (See below) Fig. 1…

Directed Call Park, as an alternative for transfers on an analog phones Well this is going to be an easy a short post.    I am quite convinced, there are quite a few people around that have analog phones deployed in a, for the rest, all out IP phone deployment.  I have seen this a number of times, analog phones on FXS ports (MGCP, SCCP or H323) and I have also seen issues with transfers…