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Automatic Call recording using DMS and Verint
Automatic Call recording using DMS and Verint In this post I want to show how to set up call recording in CUCM, using DMS in conjunction with, for instance, Verint. But before I do this I want to dig into the theory behind this setup. DMS stands for Dual Media Streaming. Call recording solutions that use DMS, make use of a phone’s ability to fork an incoming call, to a second destination, such as…
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