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Unified Contact Centre Enterprise (UCCE) architecture overview and components
Unified Contact Centre Enterprise (UCCE) architecture overview and components I am embarking on a number of posts on Unified Contact Center Enterprise (UCCE) also called IPCC, (same as CUCM is sometimes called Call Manager), I will use UCCE from now on to refer to the suite of functionality that it offers. Why these posts? Well, as always, because I think it is worth sharing and because the topic is something I want to…
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