Without a doubt, today’s financial services consumer is more aware of the choices and ways they have to interact with their financial institution.  This desirable situation certainly got a boost from necessity; when anxious customers were unable to visit bank branches earlier this year, they flocked to alternate channels significantly increasing usage across all demographics.  Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and…

Last December, you may have wanted faster internet, but you probably didn’t need faster internet. Things change. Thanks to the coronavirus pandemic today, we’re working from home, our children are going to school virtually, and we try to keep ourselves from going stir-crazy with streaming media and online games. So, how much bandwidth do we need for all that? According to John Horrigan, a senior fellow at the Technology Policy Institute, and former Federal Communications…

As consumers of all things wireless, Wi-Fi 6 has probably been at the top of your mind for the past two years. Maybe you’re curious about its increased throughput efficiency or the improved IoT protocols or its lightning fast speed. With that in mind, you may also want more information about Cisco’s new Wi-Fi 6 access point, the Catalyst 9105. If you don’t know which Wi-Fi 6 AP makes the most sense for your deployment…

Webex was the reason I decided to join Cisco.   The idea of transforming the workplace and re-imagining what it means to collaborate with others is what initially excited me about the product. As I watched a demo of Webex during a recruiting event at Cisco’s headquarters, I gazed up at the big Webex boards – fitted with all this new technology – and was in awe of how forward-thinking it was. I felt like I…

At Cisco, our goal is to deliver Webex experiences that are 10X better than in-person interactions and an important part of that is making these experiences inclusive and equal for all. We are making sure everyone is included and part of the conversation, whether working from their dining table or in an office building. Today, I’m pleased to announce Cisco’s intent to acquire privately held Slido s.r.o., a technology company that provides a best-in-class audience…

Customer expectations are on the rise and these expectations are set not just by your competition, they are set by every brand your customers interact with. The world is moving away from impersonal and sterile experiences with large companies, to more personal interactions like a conversation between friends. Think about your interactions with your best friend. They know you; they know how to reach you; they know what you need to do next; and they…