What does ‘good customer service’ mean to you in 2021? A friendly greeting when you enter a shop? Quickly fixing any issues with deliveries? Or, perhaps the company you entrust with your data maintaining strong security and privacy practices? It’s been a long time since digital technology was a special interest topic. Product launches, business deals, and new innovations were once reported on only in industry magazines – now, you’d be hard pressed to find…

Data breaches are costing organizations millions of dollars on average. In its 2020 Cost of a Data Breach Report, IBM found that a data breach cost the average organization $3.86 million. This price tag was even greater for organizations located in the United States and operating in the healthcare industry at $8.64 million and $7.13 million, respectively. What’s behind this price tag, you ask? It could be the fact that it took organizations 280 days…

On this 20th anniversary edition of the PR Awards Asia, we announce the full list of winners. The full shortlist can be viewed here.  The Grand Prix award for Campaign of the Year went to Japan’s Tuna Scope, which achieved much global attention. OPRG’s ‘Breathing Cleaner and Healthier Air’ campaign for Philips also impressed judges as it bagged the Gold award for APAC PR Campaign of the Year. H+K Strategies’ Asia president HS Chung proved her success and…

The United States has convicted a Russian cyber-criminal of running a malware-masking service that helped hackers systematically infect victim computers around the world with malware, including ransomware. On Tuesday, a federal jury in Connecticut found 41-year-old native Estonian Oleg Koshkin guilty of operating a crypting business via multiple websites, including “Crypt4U.com,” and “fud.bz.” On the websites, Koshkin and his co-conspirators claimed that they could render malicious software such as botnets, remote-access trojans, keyloggers, credential stealers and cryptocurrency…

Fill it up? Over the past couple of weeks there have been many great discussions about the article posted by a 16Z. the article in summary describes how many organizations could benefit from an analysis of their cloud spend as it relates to their gross revenue. When I read this article, I immediately thought about the difference in price a consumer pays when buying electric car versus buying a gas one what’s interesting is that…